Refunds & Returns Policy

You have 1 business day from the date of purchase to seek a refund if the product is faulty. 

Evergreen Limes Pty Ltd reserves the right to amend their Refunds & Returns Policy, and other policies at anytime. Notices of changes will be published on our website. We advise you to frequently visit this page and review our Terms and Conditions as they may change from time to time. 

We reserve the right, with or without notice, to cancel or reduce the supply of any product if we are of the view that the product may interfere with our Terms and Conditions. 

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. These Terms and Conditions shall be governed by, and in accordance with the Australian Competition and Consumer Act 2010.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to replace only and not offer a refund or returns card. 

Evergreen Limes Pty Ltd accepts no liability for damage to products once in possession of the customer. Evergreen Limes Pty Ltd will not be held responsible for the changes in the quality of the products after the products have been delivered to their distributor, agent or local business. Should the quality of the products diminish after delivery of the produce has taken place to the to the wholesaler (also referred to as 'distributor', 'salesperson', 'agent' or any other party involved) due to not being stored correctly, being damaged by the recipient or for any other reason beyond the control of Evergreen Limes Pty Ltd, replacement of the products will be granted only after further payment for the total costs for the products damaged has been received by Evergreen Limes Pty Ltd. This may also incur a $5 delivery fee.

If it identified that there is no fault with the product or that the product has been damaged through misuse, abnormal use or abuse, Evergreen Limes Pty Ltd may require you to reimburse us for any costs that may be incurred, including a product assessment fee imposed on us and the cost of transportation of the products. 

Once purchased, products should be stored in a cool, dry environment out of direct sunlight and not with heavy objects placed on top of them.

Evergreen Limes Pty Ltd will not provide you with a refund if: 

  • You have had a change of mind;

  • You no longer require the quantity ordered;

  • The product has been damaged after acceptance of goods;

  • The product has already been used; 

  • The product has been left in an environment that can cause it to decompose, discolour or be damaged.


Last updated 20/04/2021